rajabet Privacy Policy
rajabet is committed to protecting the privacy of every player on the platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you as a user based in Bangladesh.
Your Privacy Matters: This Privacy Policy applies to all users of the rajabet website and browser-based platform. By registering an account or using any service on rajabet, you acknowledge that you have read and understood this policy. This document should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which are incorporated by reference.
256-Bit SSL Encryption
Every session on rajabet is protected by industry-standard 256-bit SSL encryption. Your personal details, account credentials, and payment information are transmitted over encrypted channels at all times — never as plain text.
No Sale of Personal Data
rajabet does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with our service partners is limited to what is strictly necessary for the delivery of the platform's core functions.
Player Rights
You have the right to access, correct, and request deletion of your personal data held by rajabet. You may also request a copy of the data we hold about you at any time by contacting our support team through the Help section.
Secure Data Storage
Passwords are stored using bcrypt hashing — they are never stored as plain text and are not recoverable even by rajabet staff. Payment method details are tokenised and never stored in raw form on our servers.
Minimal Cookie Use
We use only the cookies required to keep your session active, remember your preferences, and measure aggregate site performance. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.
Defined Retention Periods
rajabet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and anti-money laundering obligations. Retention schedules are detailed in Section 6 of this policy.
Data Controller
For the purposes of this Privacy Policy, the data controller responsible for the personal data of users of rajabet is the operating entity behind the rajabet platform ("rajabet", "we", "us", "our"). As data controller, rajabet determines the purposes and means by which personal data is processed in connection with the delivery of online casino, sports betting, and related services to players in Bangladesh.
If you have questions about how your personal data is handled, or if you wish to exercise any of your privacy rights as described in Section 7 of this policy, you may contact us through the Help section of your account dashboard. Our support team operates on Bangladesh Standard Time (BST, UTC+6).
Scope of This Policy
This Privacy Policy applies to:
- All registered account holders on the rajabet platform.
- Visitors who browse the rajabet website without registering an account.
- Individuals who contact rajabet support via any channel, including email.
- Any person whose personal data is provided to rajabet in connection with a payment transaction, KYC verification, or responsible gaming request.
This policy does not apply to third-party websites or services that may be linked from game provider interfaces embedded within the rajabet platform. Those services are governed by their own privacy policies. rajabet does not control and is not responsible for the data practices of third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming.
Information We Collect
rajabet collects personal data through several channels: directly from you during account registration and ongoing use of the platform, automatically through the technology that powers the site, and from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Provided by you at registration or during KYC verification |
| Contact Data | Mobile number, email address, district/division in Bangladesh | Provided by you at registration or account update |
| Financial Data | bKash / Nagad / Rocket account number (tokenised), deposit and withdrawal history | Provided by you during deposit/withdrawal; confirmed by payment processor |
| Transaction Data | Bet history, game session records, bonus claims, account balance movements | Recorded automatically by the platform during gameplay |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Collected automatically via server logs and analytics tools |
| Usage Data | Pages visited, games played, session duration, click paths, search queries within the platform | Collected automatically via cookies and analytics |
| Communications Data | Support ticket content, chat logs, emails sent to support@rajabet | Provided by you when contacting support |
Special Category Data
rajabet does not intentionally collect special category data (such as health information, religious beliefs, or political opinions) from players. However, information relating to problem gambling behaviour — where voluntarily disclosed by a player in the context of a self-exclusion or responsible gaming request — may be retained for the purpose of enforcing account restrictions and protecting that player's welfare. Such information is handled with the highest degree of confidentiality and is not used for any other purpose.
Data from Minors
rajabet does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to the platform, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on rajabet, please contact us through the Help section without delay.
How We Use Your Data
rajabet processes personal data only where there is a lawful basis to do so. The primary bases on which we rely are: the performance of a contract with you (i.e., the delivery of our betting and casino services under the Terms & Conditions you accepted); compliance with a legal obligation; our legitimate interests in operating a secure and sustainable platform; and, in limited cases, your explicit consent.
The table below summarises the main purposes for which we process personal data and the corresponding lawful basis.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Identity, Contact | Contract performance |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Age and identity verification (KYC) | Identity, Contact | Legal obligation |
| Anti-money laundering (AML) monitoring | Financial, Transaction, Identity | Legal obligation |
| Fraud detection and security | Technical, Transaction, Usage | Legitimate interests |
| Responsible gaming monitoring and self-exclusion enforcement | Transaction, Identity, Communications | Legal obligation / Legitimate interests |
| Customer support | Identity, Contact, Communications | Contract performance |
| Platform analytics and improvement | Technical, Usage | Legitimate interests |
| Promotional communications (where opted in) | Contact | Consent |
Marketing Communications
rajabet may send you promotional messages about bonuses, new games, cricket outright markets, BPL season offers, Eid promotions, and other platform events, but only where you have provided explicit consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in the account dashboard or by contacting support.
Cookies & Tracking
rajabet uses cookies and similar browser-based technologies to enable core platform functionality, maintain your login session, remember your preferences, and measure aggregate site performance. This section explains the types of cookies we use and how you can manage them.
What Is a Cookie?
A cookie is a small text file placed on your device by a website you visit. Cookies help websites remember information about your visit — for example, keeping you logged in between pages or remembering your preferred language setting. Cookies cannot carry viruses and cannot access other information stored on your device.
Types of Cookies Used on rajabet
- Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, handle bet submission flows, and enable secure payment interactions. These cookies cannot be disabled without breaking core platform functionality.
- Preference Cookies: These remember your interface settings, such as display preferences and notification opt-in status. They help provide a more personalised experience without requiring you to re-enter settings on every visit.
- Analytics Cookies: rajabet uses anonymised, aggregate analytics data to understand how players navigate the site — which pages are most visited, how long sessions last, and where players encounter difficulties. This data does not identify individual users and is used solely to improve platform quality.
Third-Party Cookies
Game provider studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may set their own cookies when their game content is loaded within the rajabet platform. These cookies are governed by each provider's own privacy policy and are typically used for game-session management and RNG verification. rajabet does not control these cookies and does not use them to track player behaviour outside of game sessions.
rajabet does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts.
Managing Cookies
You can manage, disable, or delete cookies at any time through your browser's settings menu. Please note that disabling strictly necessary cookies will impair your ability to log in to rajabet and use the platform's core features. Instructions for managing cookies in popular browsers are available in the browser's help documentation.
Data Sharing & Third Parties
rajabet does not sell your personal data. We share personal data with third parties only to the extent necessary to deliver our services, meet legal obligations, or protect the security of the platform. All third-party service providers that process personal data on behalf of rajabet are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any other purpose.
Categories of Recipients
- Payment Processors: bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, BRAC Bank, and card payment processors such as Visa and Mastercard receive the financial data necessary to process your deposits and withdrawals. Each processor operates under its own data protection obligations.
- Identity Verification Providers: Where automated KYC checks are used, identity and document data may be processed by a third-party verification service. These providers are used solely for the purpose of confirming player eligibility and age.
- Game Studio Providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed game studios receive session and bet data necessary to run game logic and return results. These providers are licensed operators and process data under their own applicable frameworks.
- Analytics Providers: Aggregated, anonymised usage data may be processed by analytics platforms to help us understand platform performance. No individually identifiable data is shared for this purpose.
- Legal and Regulatory Bodies: Where required by applicable law or a binding court or regulatory order, rajabet will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. We will notify affected users where legally permitted to do so.
International Data Transfers
Some of our third-party service providers operate servers outside Bangladesh. Where personal data is transferred internationally, rajabet takes reasonable steps to ensure that an adequate level of protection is applied to that data, consistent with the purposes described in this Privacy Policy. If you have specific concerns about international data transfers in connection with your account, please contact our support team.
Data Retention
rajabet retains personal data for no longer than is necessary to fulfil the specific purpose for which it was collected, or as required by applicable law, whichever is longer. The retention periods set out below reflect legal, regulatory, and operational requirements applicable to online gambling platforms serving users in Bangladesh.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account identity and KYC documents | 5 years after account closure | AML compliance and legal obligations |
| Financial transaction records | 5 years after the transaction date | Financial record-keeping and AML obligations |
| Bet and game session history | 3 years after the session date | Dispute resolution and fair play auditing |
| Customer support communications | 2 years after ticket closure | Service quality and dispute reference |
| Technical and usage logs (IP, device) | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn, then 1 year | Proof of consent for compliance purposes |
| Self-exclusion records | Indefinite (until formal removal request reviewed) | Player welfare and responsible gaming enforcement |
Data Deletion After Retention Period
When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised data (from which no individual can be identified) may be retained for statistical and product improvement purposes beyond these periods.
Your Privacy Rights
As a user of rajabet, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team through the Help section of your account dashboard. We will respond to all legitimate requests within a reasonable timeframe and will not charge a fee for standard requests.
- Right of Access: You may request a copy of the personal data rajabet holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared. We will provide this information in a structured, commonly used format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Name changes, contact detail updates, and address corrections can also be submitted through the account settings section of the platform.
- Right to Erasure: You may request that rajabet delete your personal data. This right is subject to limitations — we are required to retain certain data for AML compliance and legal record-keeping purposes, as detailed in Section 6. Where erasure is not possible due to these obligations, we will inform you of the specific reason.
- Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while you dispute the accuracy of data we hold, or where you have objected to processing and we are considering your objection.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have the right to object to the use of your data for direct marketing purposes at any time, without needing to provide a specific reason.
- Right to Withdraw Consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
- Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request that your data be provided to you in a portable electronic format.
Identity Verification for Rights Requests
To protect your personal data from unauthorised access, rajabet may ask you to verify your identity before processing a rights request. This typically involves confirming details that only the registered account holder would know. We will not fulfil a rights request if we cannot satisfactorily verify the requester's identity.
Contact & Data Queries
If you have any questions about this Privacy Policy, how rajabet processes your personal data, or if you wish to exercise any of your privacy rights, please contact us through the Help section of your account dashboard. Our support team operates during standard Bangladesh Standard Time (BST, UTC+6) business hours and will acknowledge your query promptly.
You may also write to us by email. Our data-related contact address is displayed below as plain text for reference — it is not a clickable link:
Data Enquiries: support@rajabet Please include your registered username and a clear description of your request. Do not include your password in any correspondence.
Policy Updates
rajabet may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. The effective date shown at the top of this page will be updated accordingly. Where changes are material, we will notify registered players via the contact details on file. Continued use of rajabet following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.
Complaints
If you believe rajabet has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint. Please contact our support team in the first instance so we have the opportunity to address your concern directly. If you remain dissatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
Explore Everything rajabet Has to Offer
With your privacy protected and your data secure, dive into cricket outrights, live casino tables, slots, Andar Bahar, and Fortune Snake. Have questions? Our FAQ covers the most common queries from players across Bangladesh.
18+ only. Please gamble responsibly. For entertainment purposes only.